Shipping & Return Policies

Shipping Policy - Thread Cutterz

Last Updated: December 2025

Thank you for shopping with Thread Cutterz. We truly appreciate your business and are committed to providing a smooth, transparent shipping experience. If you have any questions, please contact us at customerservice@threadcutterz.com

Domestic Shipping (United States)

  • Standard Shipping (U.S.)

    • Orders containing a single Thread Cutterz Ring ship for $1.50

    • Free standard shipping on all U.S. orders over $20 USD

    • Typical delivery time is 3–5 business days, but delivery may take up to 14 days due to carrier delays, weather, holidays, or other circumstances outside our control

  • Sales Tax

    • Applicable sales tax (currently 8.25%) will be collected on orders shipped to Texas, as required by law

Please note: delivery times are estimates only and are not guaranteed.

International Shipping

We offer USPS First Class International and USPS Priority International shipping to most countries worldwide.

Important international shipping disclosures:

  • International shipments may be subject to customs duties, taxes, brokerage fees, or VAT

  • These fees are not included in your order total and are the sole responsibility of the customer

  • Thread Cutterz does not control or estimate customs fees and cannot reimburse them

  • We recommend checking with your local postal service or customs authority before ordering

Thread Cutterz is not responsible for:

  • Delays caused by customs processing

  • Packages held, refused, or seized by customs authorities

  • Additional charges resulting from customs clearance

  • Lost or delayed packages once they are in the possession of the carrier

For tracking or expedited international shipping, please contact us before placing your order.

Carrier Delays & Force Majeure

Thread Cutterz is not liable for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Carrier disruptions

  • Weather events

  • Natural disasters

  • Customs delays

  • Labor strikes

  • Acts of government

  • Supply chain interruptions

Once an order is transferred to the shipping carrier, delivery timing and handling are outside our control.

Incorrect or Incomplete Addresses

Customers are solely responsible for providing accurate and complete shipping information.

  • Thread Cutterz is not responsible for orders delivered to an incorrect address provided at checkout

  • If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs

  • If a carrier intercept or address correction fee is charged, those costs will be passed on to the customer

Please verify your shipping address carefully before completing your purchase.

Undeliverable & Refused Packages

If a package is returned to us due to:

  • Incorrect address

  • Refusal by recipient

  • Failure to claim delivery

  • Customs rejection

Any original shipping fees are non-refundable, and additional shipping charges may apply to resend the order.

Remote & Non-Serviceable Locations

Some destinations may be considered remote or non-serviceable by shipping carriers.

Thread Cutterz reserves the right, at its sole discretion, to:

  • Cancel and refund orders that cannot be reasonably shipped

  • Modify shipping methods if required by the carrier

Packaging & Sustainability

To reduce waste and conserve natural resources, Thread Cutterz may reuse clean, structurally sound boxes and packing materials whenever possible. Minor cosmetic markings on packaging do not affect product quality.

Return & Refund Policy

Last Updated: December 16th, 2025

At Thread Cutterz, we stand behind the quality of our products and want you to be confident in every purchase. Please review the policy below carefully, as it outlines the terms and conditions for returns, exchanges, and refunds.

General Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, unworn, unwashed, and in original condition, including original packaging.

  • Items showing signs of wear, misuse, alteration, or damage caused after delivery are not eligible for return or exchange.

  • Proof of purchase is required for all returns.

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Clearance or discounted items marked “Final Sale”

  • Promotional or giveaway items

  • Gift cards

  • Items damaged due to misuse, improper handling, or normal wear and tear

Damaged or Defective Items

If you receive an item that is defective or damaged upon arrival:

  • You must contact us within 7 days of delivery

  • Please email customerservice@threadcutterz.com with:

    • Your order number

    • A description of the issue

    • Clear photos of the product and packaging

Once approved, we will provide a replacement at no additional cost. Refunds for defective items are issued at Thread Cutterz’ discretion.

Return Process

  1. Contact customerservice@threadcutterz.com to request return authorization.

  2. Once approved, return the item at your expense using a trackable shipping method.

  3. Thread Cutterz is not responsible for lost or damaged return shipments.

  4. Unauthorized returns may be refused.

Refunds

  • Approved refunds will be issued to the original form of payment.

  • Original shipping charges are non-refundable.

  • Refunds are processed after the returned item is received and inspected.

  • Please allow 5–10 business days after approval for your financial institution to post the refund.

Thread Cutterz reserves the right to deny refunds for items returned outside the policy guidelines.

Exchanges

  • Exchanges are subject to product availability.

  • If an exchanged item is unavailable, we may issue a refund or offer an alternative at our discretion.

Shipping Errors

If we made an error in fulfilling your order, please notify us within 7 days of delivery, and we will resolve the issue promptly.

Abuse & Policy Enforcement

Thread Cutterz reserves the right to refuse returns, exchanges, or refunds in cases of suspected abuse, fraud, excessive returns, or violation of this policy.

Contact Information

For all return, exchange, or refund inquiries:

📧 customerservice@threadcutterz.com

Questions & Support

If you have any questions regarding shipping, tracking, or delivery concerns, please contact us at 512-900-0137 or email us at:

customerservice@threadcutterz.com

We’re always happy to help and will do your best to take great care of you.